SUPPLIER FAQ'S



BUYER FAQ'S

Projects

Payments & Fees


GENERAL SUPPLIER FAQ'S

How does this work?

Browse the list of projects posted by businesses for the ones you would be insterested in, or have supplierboard.com send you an e-mail anytime a new project is posted that fits under your expertise. Then you can decide to place a bid on the project, as well as provide details of the work you can do. Update or retract your bid anytime you want. When the Buyer chooses an Supplier (winning bid) you will be notified. If you are chosen you can begin work on the project and get paid.

Back To Top ^

How much does this cost?

There is no signup fee and no monthly fee, but you are required to pay a commission on each project you win a bid on. The commission is 5% of your bid or $5 , whichever is greater.

Back To Top ^

How do I communicate with Buyers?

You can post messages on public or private message boards. If you post a private message, only the user it's addressed to will be able to see it, that user will also be notified by e-mail that you posted a project for them. While discussing the project, please do not post email / instant messenger or other details so as to bypass the site message board.

Back To Top ^

PROJECTS AND BIDS

How do I place a bid on a project?

Click on the "Place Bid" button which you can find on the project page (there's one above and another below the list of current bids).

Back To Top ^

How do I update a bid I already placed on a project?

Just submit a new bid and your old one will automatically be removed.

Back To Top ^

How do I cancel a bid I placed?

Log in to the account management area, find the project, and click on the "retract bid" link.

Back To Top ^

What if I have a question about a project (that will help me place my bid)?

Just post a message on the message board for that project. You can access project specific message boards by clicking on the link provided on the project page.

Back To Top ^

Why can't I find the "Place Bid" button on the project page?

If the project is closed it does not show up, because bidding has ended. It will also not show up if the project is frozen, which means bidding has temporarily been stopped.

Back To Top ^

What is "bid for the total project"?

This is the amount that you will charge the project creator, if you are chosen. It's a project total, NOT an hourly rate or a per piece price.

Back To Top ^

What if I can't make an accurate bid? Can I just estimate how much I will charge for the project?

You should not make any estimates. The information provided should be enough to decide how long it will take you to finish the project. If there is not enough info, use the message board to ask additional questions to the project creator before placing your bid. Remember, by placing a bid you enter into a legally binding contract. If you abuse this system you risk receiving poor reviews by others, and possibly being banned from SupplierBoard.com .

PAYMENTS AND FEES

When do you charge your commission and how much will it be?

As soon as you are chosen as the Supplier for a project you have bid on it will be closed/archived and you will be charged 5% of your bid, or $5, whichever is greater.

Back To Top ^

Do I have to add money to my account?

Not right away, but eventually you will probably have to. If your account balance is below zero dollars for more than 30 days your account will be frozen. You will not be able to place any new bids on projects.

Back To Top ^

How do I add money to my account?

Login to the account management area and click on the "deposit" button.

Back To Top ^

How do I withdraw money from my account?

Login to the account management area and click on the "withdraw" button. Withdraws can be made via PayPal and Wire Transfer.

Back To Top ^

If I end up charging the Buyer less than I bid on their project, can I get a partial refund on the commission charged ?

No.

Back To Top ^

Still Have Questions? eMail us here for a prompt reply.




GENERAL BUYER FAQ'S

How does this work?

After signing up, you can open a project and provide all the details of the script you want. Suppliers will then be able to view your project and bid on it. This is similar to an auction, but there is no mandatory end date and you choose the winning bid yourself. Once you have chosen a Supplier, they will begin work on your project. That's it!

Back To Top ^

How much does this cost?

There is no signup fee and no monthly fee, but you are required to pay SupplierBoard.com a listing fee for each project you successfully list. The commission is $20. You will receive a $20 credit when you signup, which makes your first project absolutely FREE.

Back To Top ^

How do I communicate with Suppliers?

You can post messages public or private messages on the message boards. If you post a private message, only the user it's addressed to will be able to see it, that user will also be notified by e-mail that you posted a project for them.

Back To Top ^

PROJECTS

How do I open a new project?

Click on the "create project" button or go here.

Back To Top ^

What is a budget range?

You can optionally specify how much money you are able to spend on this project.

Back To Top ^

Why do I have to choose the amount of days until my project needs to be done?

Everyone has deadlines. This value allows you to communicate to suppliers how quickly the work should be completed to meet you acceptance requirements. But you can extend your project any time you want.

Back To Top ^

Can I change the information I provided about my project?

No, but you can use the message board to post new info. If the information you provided is completely wrong, you can close your project without choosing a Supplier and without any penalty. Then you can repost the project with the additional information.

Back To Top ^

How do I close my project, extend it, or pick a Supplier?

You can do all this by logging in to the account management area. Click on the "Account Login" button or go here.

Back To Top ^

Can I re-open a closed a project?

No, you will have to open a new project.

Back To Top ^

What does it mean if my project is frozen?

This means the ending date you chose for the project has past. No Suppliers can place any new bids, you must either pick a Supplier or extend the project.

Back To Top ^

PAYMENTS AND FEES

When do you charge your listing fee and how much will it be?

As soon as you successfully list a project, you will be charged a $20 project listing fee. Remember, your new account includes a $20 credit, which makes your first project listing absolutely FREE.

Back To Top ^

Do I have to add money to my account?

Not right away, but eventually you will probably have to. If your account balance is below zero dollars for more than 30 days your account will be frozen. If you wish to post a project, adequate funds (at least $20) will be required to create the project listing.

Back To Top ^

How do I add money to my account?

Login to the account management area and click on the "deposit" button. Deposits can be made by Credit Card, Paypal, Check, Cashier Checks, Money Orders, and Wire Transfers.

Back To Top ^

How do I withdraw money from my account?

Login to the account management area and click on the "withdraw" button. Withdraws can be made via PayPal and Wire Transfer.

Back To Top ^

How do I pay my supplier?

You can make any arrangements that you desire to pay the supplier. If you wish to use SupplierBoard.com's built-in payment or escrow service, you will have to have chosen the supplier for a project to use this feature. You will also need sufficient funds to pay the supplier in your account. You can transfer money directly to their account by clicking the "Transfer Money" button in the account management area. You can also setup an escrow account for the supplier by clicking "New Escrow Payments" located under the Escrow Accounts table in the account managment area.

Back To Top ^

How do I use the escrow system?

You will have to have chosen the supplier for a project to use this feature. Login to the account management area. Initiate a new escrow payment by clicking "New Escrow Payments" under the Escrow Accounts table. Once the project has been completed, return to the account management area. Click the "Complete Payment" link in the Escrow Accounts table. Note: If you arrange a staged payment agreement, like 20% up front and 80% on completion, then you will need to set up an individual Escrow Account for each of those payments (one escrow account for 20% and one escrow account for 80%).

Back To Top ^

Still Have Questions? eMail us here for a prompt reply.

 

Copyright 2006 - 2007
SupplierBoard.com
All rights reserved.